REFUND POLICY

At Creative Nexus, we are committed to delivering high-quality creative and strategic services. Your satisfaction is important to us, and we aim to ensure a smooth and transparent experience throughout every project.

This Refund Policy explains when refunds may be issued and how refund requests are handled.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1.1 Service Not Delivered as Agreed

If the final deliverables do not align with the scope, agreement, or project brief mutually approved at the start of the engagement.

1.2 Delay Caused by Creative Nexus

If the project is not delivered within the mutually agreed timeline due to an internal issue on our end.

1.3 Technical or Operational Issues

If a technical issue from our side prevents you from accessing or using the service as intended.

1.4 Refund Request Within Valid Window

You must submit your refund request within 5 days of receiving the deliverables or project output.

2. Non-Refundable Services

The following services are not eligible for refunds:

2.1 Approved or Completed Work

Once a project, design, or presentation has been delivered and approved by the client, no refund will be issued.

2.2 Services Already Rendered

Time-based services such as consultations, strategy sessions, discovery workshops, or creative reviews are non-refundable once conducted.

2.3 Promotional, Discounted, or Free Services

Any service provided under a discount, offer, or promotion—including free audits or complimentary design samples—cannot be refunded.

2.4 Client Delays or Lack of Communication

Refunds will not be provided for project delays caused by a lack of feedback, missing information, or communication delays from the client’s side.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at info@creativenexus.in within 5 days of delivery.
  2. Include your:
    • Full name
    • Project name
    • Order/Invoice number
    • Reason for refund request
    • Any relevant supporting material (e.g., screenshots, incomplete files)
  3. Our team will review your request and respond within 7 business days.

Your request will be evaluated based on project scope, delivery status, and the terms agreed upon at the time of engagement.

4. Refund Approval & Processing

If your refund request is approved:

  • You will receive an email confirmation detailing the approved refund.
  • Refunds will be issued through the original payment method only.
  • Please allow 10–20 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Contact Information

If you have questions about our Refund Policy or require assistance, you can reach us at:

📧 Email: info@creativenexus.in

📍 United States Office
 631 4th Ave #3021
Brooklyn, NY 11232, United States

📍 Gurugram Office
 Plot # 1SP, Sector 27, Golf Course Rd
DLF Phase 1, Gurugram, Haryana 122022, India

📍 Bengaluru Office
 Vaishnavi Signature No. 78/9, Outer Ring Road
Bellandur Village, Varthur Hobli, Bengaluru, KA 560103, India

6. Updates to This Refund Policy

Creative Nexus may modify this Refund Policy periodically to stay compliant with business practices, industry standards, or legal requirements.

When updated, the revised date at the top of this page will be changed accordingly.

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